Shipping Methods and Fees

Domestic Shipping

• Carriers: Yamato Transport / Sagawa Express
  We will ship your order via Yamato Transport, Sagawa Express, or Letter Pack (for inch or A4-sized sheets only).

Shipping Information

• Yamato Transport / Sagawa Express: Nationwide flat rate of 1,200 yen (tax included)
  However, shipping to Hokkaido, Kyushu, Okinawa, and remote islands is 1,500 yen (tax included).

• Letter Pack (for inch or A4 sheets only): Nationwide flat rate of 370 yen (tax included)
  This option is available only for inch or A4 sheet (book cut) purchases.
  It cannot be used when purchasing non-applicable items simultaneously.
  (Cash on delivery is not available with this option)

• Free shipping for orders of 30,000 yen or more (tax included) per delivery address.
  Shipping fees are applied per delivery address. If you wish to ship to multiple addresses, please place separate orders for each location.

For customers in remote islands and certain regions, additional shipping fees will be provided via email. (If shipping is listed as 1,200 yen, an additional 300 yen will be charged, making it 1,500 yen.)

Payment Methods

• Credit Card: VISA, MasterCard, DINERS, American Express, JCB, Discover, CB, VISA Electron, Maestro

• Alipay

For smartphone users, after selecting your preferred payment method, the corresponding app will automatically launch, and the payment screen will be displayed.

For PC users, scan the QR code with the relevant payment app installed on your smartphone to access the payment screen and complete the process.

RETURN POLICY

If the wrong item is delivered or if the product is damaged or defective, please notify us via email within 3 days of receipt with the details. (Except for licensed products, all items are antiques and may have minor scratches. Please be aware of this.) Return shipping costs will be covered by us (only for items that have been confirmed via email in advance).
Please note that once the product has been used, returns or exchanges cannot be accepted for any reason.

We do not accept returns or exchanges due to customer errors or convenience.

Returns must be requested within 7 days of product receipt. After this period, returns cannot be accepted.

ACT ON SPECIFIED COMMERCIAL TRANSACTIONS

Seller: Nine Art Co., Ltd.
Representative: Kenji Nasu
Service Name: Anime Art Gallery TETO Online Store
Address: 6-23-4 Nakano Building, Nakano, Nakano-ku, Tokyo 164-0001
Phone Number: Currently, we are not accepting inquiries by phone. Please contact us via email.
Email: nasu@nineart.co.jp
Website Address: nasu@nineart.co.jp
Business Days: Excluding weekends, holidays, summer, and New Year's holidays

ADDITIONAL FEES

Shipping fees are not included in the sales price and are the responsibility of the customer. (Please refer to the "Shipping" section above for details.)

DELIVERY

If the product is in stock, it will be shipped within 1 to 3 business days after the order is received.
For urgent requests, please consult us when placing your order.
For out-of-stock items, they will be made to order, typically requiring a delivery time of 2 weeks to 1 month. Please confirm the specific delivery time when placing your order.

PAYMENT METHODS

• Credit card (VISA/MASTER/DINERS/AMERICAN EXPRESS/JCB/DISCOVER/CB/VISA Electron/Maestro)

• Alipay

PAYMENT TERMS

• Credit Card/Paypal/Mobile Payments: Payment time depends on the card company.

• Bank Transfer: Payment is required at the time of purchase.

• Cash on Delivery: Pay when the item is delivered.

OTHER NOTES

Invoices and Receipts:
In an effort to go paperless, we do not issue invoices or receipts by default. If needed, please provide the "Name" and "Purpose" in the remarks section when ordering.

Stock:
We share stock with our physical store and make every effort to update inventory frequently. However, there may be instances where the product is out of stock after ordering. In such cases, we will notify you promptly. Thank you for your understanding.